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Portfolio Risk Manager, Travel Channel in Montreal at Nuvei

Date Posted: 11/30/2018

Job Snapshot

Job Description

This is a portfolio management position reporting to the Senior Manager, Portfolio Risk. The position is responsible for end-to-end management of travel (airline, tour operators, cruise lines, etc.) merchant relationships (Clients).  Responsibilities include; leading pre-approval due diligence, underwriting, on-boarding and on-going oversight of travel related Clients.  This is an individual contributor role with no direct reports.

A successful candidate must have a thorough understanding of payment processing, risk management, merchant services, bank, card-brand and regulatory compliance requirements, as well an extensive background in underwriting and managing airline, cruise lines, tour operator and other travel related accounts.

Duties/Responsibilities 

  • Work with sales to vet our ability to support prospective Client relationships from a product, compliance, and risk perspective before submitting to underwriting.
  • Facilitate the collection of due diligence requirements. Work with relevant departments to ensure Client policies, procedures and risk controls are acceptable.
  • Financial analysis and exposure calculation. Gain a firm grasp on the financial strength of the business and/or guaranteeing principal(s) by analyzing the main components on the Profit and Loss, Balance Sheet and Cash Flow statements and corresponding financial ratios.  Piece together various financial elements in conjunction with the merchant’s card acceptance practices to arrive at a solid exposure calculation.
  • Identification of inherent risk associated with each account being underwritten by understanding card acceptance practices, marketing methods, dispute levels, refunds/guarantees offered and future delivery components.
  • Creation of risk mitigation plans to include but not be limited to reserves, letters of credit, delayed funding, etc. where the proposed structure safeguards Nuvei’ interests and does not hamper business operation for the merchant.
  • Maintain a fair and healthy balance between risk and revenue in line with Nuvei’s business direction and risk tolerance.
  • Perform initial and recurrent (at least annually) on-site Client evaluations as needed.
  • Analyze relevant events, including geopolitical impact, strikes, natural disasters, terrorism, economic slowdown, and other external threats that may have a material impact to the client base either as an industry or on a case-by-case basis.
  • Analyze relevant governmental regulation (in home country and destinations) that may have a material impact to the client base either as an industry or on a case-by-case basis.
  • Monitor Client key performance indicators to identify potential concerns relative to industry norms.
  • For accounts providing air support, monitor available reports to identify any equipment concerns and to confirm the ongoing wellbeing of the fleet.
  • Monitor processing activity including sales, refunds and chargebacks on a daily and monthly basis.
  • Conduct regular periodic reviews including analysis of processing activity, financial condition, business credit profile, reputational review (complaints), and external threats and summarize for distribution to for upper management and bank partners as defined by established periodic review procedure.
  • Complete required reports for company, Sponsor Bank(s), and card brands as required.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Deal directly with merchants, partners, acquiring banks and other stakeholders as necessary.
  • Work with other departments including Risk, Recoveries, Finance, Marketing, IT, Legal and Partner Relations to ensure company compliance and cooperation with risk mitigation and compliance initiatives.
  • Special projects as assigned.
Thank you for your consideration.

Job Requirements

Qualifications (skills/experience)/Requirements

  • 7 years’ experience in Merchant Acquiring Industry in a Risk Management, Underwriting, Compliance, or similar position.
  • 5 years’ experience in merchant acquiring (underwriting, risk management, compliance) of large travel related businesses, including airlines, is required.
  • Project Management experience preferred.
  • Additional qualifications:
    • Performance Management, Coaching, Quality Management, Results Driven, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback.

 

Working Language

  • English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.
  • Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.
  • A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.