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Documentation Writer in Montreal at Nuvei

Date Posted: 1/3/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Montreal
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/3/2019

Job Description

Brief Job Description

As a member of the L&D Team and reporting to the Senior Manager, Learning & Documentation, the Documentation Writer is a role model for company culture, policy and recommended best practices for operational documentation and communications, writing and editing of high quality documentation, and assisting with training material development on an as needed basis. You will possess the ability to develop and leverage relationships with internal clients and peers to complete assigned tasks and represent the team at any meetings or events.

The Documentation Writer is expected to demonstrate engagement, customer service commitment and a work ethic which is beyond reproach. 

Duties/Responsibilities

  • Development and maintenance of corporate documentation.
  • Support & work closely within the organization to ensure communication and documentation needs are accurate and concise.  
  • Distill complex information obtained from Subject Matter Experts into clear, concise, user-friendly text for print and online publications.
  • Proof and edit writing.
  • Ensure knowledge development for any new processes and procedures from existing and new partners that affect any workgroup in the organization.
  • Monitors deadlines and adapts to changes in priorities, managing competing demands.
  • Assist Training in developing facilitator guides, participant materials, PowerPoint presentations, and any other documentation requirements, on an as needed basis.
  • Help facilitate effective communication among the organization.
  • Ability to meet attendance standards.
  • All full-time employees are required to work their weekly allocation, most of which should be during “regular” business hours. At times, it may be necessary to work additional hours to complete the required tasks accomplished to meet deadlines.
  • Any other tasks as assigned.
Thank you for your consideration.

Job Requirements

Qualifications (skills/experience)

  • 2 years of experience in a similar role.
  • 3 years of experience in a corporate environment with proven ability to manage workload and juggle priorities.
  • 1-2 years of experience in the payment processing industry is an asset
  • Excellent writing, spelling and reading skills.
  • Proven ability to work with grace under pressure in a dynamic, constantly changing, fast-paced team environment.
  • Able to prioritize and multi-task, methodical, effective time manager,
  • Engaged, genuine & transparent team member who practices empathy, tact & discretion.
  • Excellent problem-solving and analytical skills.
  • Very good knowledge of MS Office, Visio, Power Point.                    
  • Ability to work in both French and English is preferred.
  • Ability to work independently and within a team.
  • Ability to meet deadlines and effectively deal with office stress.
  • Ability to accurately communicate ideas, facts and technical information.
  • Maintain confidentiality of certain information.