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Documentation Specialist in Scottsdale, AZ at Nuvei

Date Posted: 1/3/2019

Job Snapshot

Job Description

As a key member of the L&D Team and reporting to the Senior Manager, Learning & Documentation, the Documentation Specialist acts as a role model for company culture, policy and recommended best practices for corporate documentation and communications, developing processes, writing and editing  high quality documentation, and assisting with training material development; ability to develop relationships and communicate with internal clients and peers,  and represent the team at any meetings or events.


The Documentation Specialist is expected to demonstrate engagement, customer service commitment and a work ethic which is beyond reproach. 


  • Development and maintenance of corporate documentation, maintaining integrity of working documents, as well as assigning access.
  • Support & work closely within the organization to ensure communication and documentation needs are accurate, concise and meet the communication objectives.
  • Distill complex information obtained from Subject Matter Experts into clear, concise, user-friendly text for print and online publications.
  • Proof and edit team members’ writing.
  • Act as a resource to assist in the investigation of escalated issues and guide the Subject Matter Experts on how to reach a resolution.
  • Ensure knowledge development for any new processes and procedures from existing and new partners that affect any workgroup in the organization.
  • Monitors deadlines and adapts to changes in priorities, managing competing demands.
  • Assist Training in developing facilitator guides, participant materials, PowerPoint presentations, and any other documentation requirements.
  • Own, partner or provide required L&D assistance on any special CPMO projects, as needed. 
  • Help facilitate effective communication among the organization.
  • Provide mentoring to colleagues.
  • Any other tasks as assigned.




Thank you for your consideration.

Job Requirements

Qualifications (skills/experience)

  • Bachelor's degree in technical writing, marketing or related-field.
  • 5 years experience as a successful technical writer or documentation specialist.
  • 1-2 years of experience in the payment processing industry preferred.
  • Working knowledge of Microsoft Office programs and learning management tool.
  • Experience working with specialty software (Creative Cloud, Articulate, Marketo, etc) a plus.
  • Ability to take initiative and work with little supervision.
  • Ability to work independently and within a team.
  • Ability to apply deductive reasoning and understand complicated issues.
  • Ability to meet deadlines and effectively deal with office stress.
  • Ability to accurately communicate ideas, facts and technical information.
  • A strong communicator with excellent oral and written communications and relationship building skills to interact with all levels of the organization.
  • Excellent writing, spelling, grammar, editing and proof reading skills.
  • Detail-oriented and able to work with a high volume of documents in a fast-paced environment.
  • Highly organized and process-oriented.
  • Ability to self-audit and have high quality standards.
  • Ability to accept constructive feedback to improve performance.
  • Excellent problem-solving and analytical skills.
  • Engaged, genuine & transparent team member who practices empathy, tact & discretion.
  • Know a variety of software programs to be able to create charts/graphs, and incorporate diagrams and photos into documents.
  • Multimedia skills, such as blogging, web design and/or video production an asset.



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